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ATEL V810AD Fixed Wireless Access Router: The Perfect Solution for Primary or Backup Carrier Agnostic Secure Internet Connection
Whether you're running a small business, managing a remote office, or need a reliable backup internet solution, the V810AD helps you stay connected, especially when primary internet fails, or you need a secure internet connection for devices such as security cameras and POS systems. Network certified on all three major carriers (AT&T, T-Mobile, and Verizon), this carrier agnostic router allows you to select your preferred carrier and ensures a strong connection for up to 15 Wi-Fi compatible devices. Its compact design, accessibility, and plug-and-play setup make it an essential fixed wireless access device.
Why Choose the V810AD?
The ATEL V810AD provides LTE connectivity with dual-band selectable Wi-Fi and seamless integration with major network carriers. Equipped with a backup battery and remote management capabilities, it ensures your internet is accessible and agile.
LTE CAT-4
Perfect for large deployments that require secured connections with nationwide network ability. Download speeds up to 150 Mbps.
MULTI-CARRIER CERTIFIED
Approved for AT&T, T-Mobile, and Verizon networks
WI-FI HOTSPOT
Connect up to 15 devices simultaneously with 2.4 GHz or 5 GHz Wi-Fi channels.
BACKUP BATTERY
2500mAh battery offers up to 2 hours and 40 minutes of usage and 32 hours of standby time. Type-C rechargeable.
LCD DISPLAY
1.77” screen displays network status, battery level, and more.
RJ45 ETHERNET PORT
Stable wired ethernet connection for laptops, workstations, and other devices.
SECURE REMOTE MANAGEMENT
Easily monitor and control the device through the WebGUI or ATRACS remote management system.
Downloadable Materials
ATEL V810AD FAQs
1
How do I perform a Power Reset on V810?
Your V810 can be in 2 different power modes; AC power only or NiMH battery installed.
To perform a Power Reset when the V810 is powered via the AC wall charger, either with a NiMH battery installed or not: Press and hold the power button for 5 seconds then release, the device will power off first and then power on automatically.
To perform a Power Reset when the V810 is powered via NiMH battery only: Press and hold the power button for 5 seconds then release, the device will power off. Then press the power button again and the device will power on.
Note: Unplug and disconnect all power source(s), then plug in and reconnect when
performing a Power Reset. Unplug the wall charger and remove the battery for 10 seconds.
Then, reinstall the battery and plug the charger back.
2
How do I perform a Device Reset using the RESET pin hole?
Using the RESET pin hole: Remove the back cover. Make sure your V810 is powered on. Use an unfolded paper clip, insert it into the RESET pin hole and push down for 3 seconds, then release. Your V810 will perform the reset and restart automatically.
3
How long is the backup battery usage and standby time of the V810?
Usage time on backup batteries is approximately (up to) 5 hours and standby time is up to 8 hours. Actual values can vary with environmental conditions, connectivity, and other usage-related circumstances.
4
Why can’t I connect to the internet?
If you cannot connect to the internet, try the following suggestions:
a) Make sure you are connected to your V810 with the correct Hotspot Wi-Fi SSID and password.
b) Make sure the SIM card is inserted properly in the spring-loaded SIM card slot.
c) Contact your service provider to make sure your SIM subscription plan is active.
Note: A hotspot service plan may be required.
5
Where do I find the Hotspot Wi-Fi network name (SSID) and password?
The Hotspot Wi-Fi network name (SSID) and password can be found on your V810 LCD Display and on the device label (under the battery holder).
6
How do I perform a Factory Reset via the Direct Connect (WebGUI) Device Management Portal?
Connect to your V810 Hotspot Wi-Fi and then launch the Direct Connect Portal (http://192.168.0.1).
Select About > Backup and Restore, click on Restore Factory Defaults.
7
Why can’t I connect to Wi-Fi after changing the Wi-Fi password?
Your Wi-Fi devices save the previously used Wi-Fi names associated with the passwords used to access the Wi-Fi name. When you change the Wi-Fi password only for your V810 and keep the same Wi-Fi Name, the devices try to connect to your V810 using the Wi-Fi name and previous Wi- Fi password saved, causing Wi-Fi authentication error.
To resolve the issue, from your device Wi-Fi settings, try “Forget” your V810 Wi-Fi SSID from the network available list and re-connect again when the V810 SSID reappears.
8
Why can’t I access the https://192.168.0.1?
If you can’t access the Direct Connect Portal at https://192.168.0.1, check the following:
a) Ensure the correct URL, https://192.168.0.1, is entered or try http://192.168.0.1
b) Ensure your device is connected to your V810 Wi-Fi with the correct Wi-Fi name (SSID) and password. The default password for the Direct Connect Portal can be found on the device label as well as the LCD screen display menu. If you have forgotten the password you created, you will need to do a factory reset to restore the default settings on your V810 by long pressing the RESET pinhole.
9
How can I manage my device?
There are two ways to manage your V810 device:
1. WebGUI (Direct Connect Management Portal)a. Connect your PC and V810 device using Wi-Fi from the device, ethernet cable or USB-C cable.
b. Using your Web Browser, visit 192.168.0.1
c. Log in to the Direct Connect. Your username is ‘admin’ and the password can be found on the LCD display or on the device label on the bottom of the device (under the battery cover).
d. Once you’ve logged in, you can manage the device.
2. ATRACS (Cloud/Remote Device Management)a. Using a PC with Internet access (not necessarily the internet provided by the device which is being managed), visit http://aags.a-tracs.com or https://aags.a-tracs.com .
b. You need to create an account before you can login. For details, please refer to the ATRACS user manual (go to ATEL’s website, www.ATELUSA.com or contact ATEL Customer Support for additional information).
10
Where do I find the device Software (SW) version information?
The device SW version can be found on your V810 screen display menu by pressing the Power Key.
11
What do I do if I see a "No SIM" message on the device screen display?
If you see a "No SIM" message, please check the following:
• Make sure your SIM is inserted properly in the spring-loaded SIM card slot.
• Contact your service provider to make sure your SIM subscription plan is active.
• Check with your service provider on whether a SIM replacement is needed.
12
How do I fix my TV / monitor or Security Camera if it cannot find the WIFI SSID while my phone and PC work on the WiFi?
Please follow the below steps to fix：
a. Connect the PC to the V810 using its WiFi or Ethernet cable, or connect your iPhone or Android Phone to the V810 using its WIFI.
b. Open any web browser and visit 192.168.0.1. If you can’t open, please try another Web browser such as Safari or Chrome.
c. Input the username: admin, the password can be found on the LCD display by pushing power button, or on the sticker at the bottom of the device, under the battery and the battery door.
d. If using a PC, go to settings > WiFi settings > 802.11 Mode > select 802.11b/g/n (2.4GHz) > click “Save Changes”. If using a phone, click the menu icon (three short lines) on the upper right corner, Settings > WiFi Settings > 802.11 Mode > select 802.11b/g/n (2.4GHz) > click “Save Changes”.
e. Try to search for the WiFi SSID on your TV / monitor or security camera. If still can’t find the WiFi SSID, restart the device by holding the power button down for 10 seconds. Then use TV or gaming console to search
again.
f. Your TV / monitor or security camera should find the WIFI SSID now. Please note if you reset the device, repeat the above procedure again to configure.
13
How do I fix the device when it’s stuck (it doesn’t power on and doesn’t charge)?
Please follow the below steps to fix:
a. Unplug the USB cable from the wall charger.
b. Open the battery door on the bottom of the V810.
c. Unplug the battery from the device carefully. Please note that the use of tools (not provided by ATEL) to unplug the battery might cause
damage to the device and void the warranty.
d. Plug the battery back in and make sure it is plugged in all the way into the port. Plug the USB cable and wall charger back into the wall outlet.
e. The device should power on once the wall charger is connected.
f. If the device is on battery only without the wall charger, please press and hold the power button until the V810 powers on.
14
Looking for more details?
You can find full FAQ details for this device here.
15
Do you have the FAQs in Spanish?
Yes, you can find them here.
Interested in Partnering with ATEL?
Don’t hesitate to reach out today. Our partners are standing by to help you find the perfect solution for your business.
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